Enjoy ultimate peace of mind with MAHI Care+
- 2 year extended warranty on every item in your basket
- Instant replacement guarantee or free repair on any fault
- Priority customer care and support
What's covered?
- Any tearing or faults in the leather or lining
- Straps and grab handles
- Zippers
- Hardware (buckles & studs)
- Stitching
Please note that our warranty does not cover accidental damage, water damage, the natural ageing of our leather or general wear & tear.
Free worldwide shipping on all orders. MAHI covers the cost of import charges.
Typical transit times:
UK: 4-5 business days
Europe: 4-5 business days
USA & Canada: 4-5 business days.
Australasia: 5-7 business days.
Rest of World: 7-10 business days.
Note that delivery times may be longer during holiday season.
Customers receive a tracking ID as soon as their order is dispatched (via Fedex or DHL).
For added piece of mind, MAHI offer a 1 year warranty as well as a 30-day money back guarantee on all non-personalized orders. View our Returns & Warranty cover here.
What if my package arrives late?
Transit times are based on recent orders and may change from time to time. In the event of a late delivery, we'll do all we can to get your package delivered to you as quickly as possible.
In the event of significant delays or missing packages, MAHI will re-send the order at no cost.
Every MAHI is covered by a 1 year warranty and instant replacement guarantee.
WHAT'S COVERED
- Leather, canvas and inner cotton linings
- Straps and grab handles
- Hardware (zips, buckles or press studs)
Please note that our warranty does not cover general wear, accidental damage or the natural ageing process of our leather.
HOW TO MAKE A WARRANTY CLAIM:
Email us at contact@mahileather.com with a description and photos of the fault. Please include your name or any details that will help us locate your order.
30 DAY RETURNS
- If you would like to return an item please notify us by email at contact@mahileather.com.
- MAHI does not offer refunds or exchanges on personalized orders but where the bag is found to be faulty it will be replaced at no charge.
Please note that MAHI does not cover the costs of shipping returned items back to us.
Customer Reviews
A Better Way To Buy Leather
We think customers get a raw deal from high street stores and expensive designer brands. That’s because numerous middlemen along the way inflate prices while contributing very little to the final product. This means higher prices for you, less money for craftspeople and ultimately, poor value for money.
MAHI’s mission is to connect consumers to our craftspeople; offering unmatched value and doing some good along the way. Watch how MAHIs are made at the video below.
Our Process & Workshop
Handmade to Order
Every product is handmade to order by our expert team of leather artisans.
One Year Warranty
Unmatched value and piece of mind. Every MAHI is covered by a 1 year warranty guarantee.
Free Worldwide Shipping
Delivered to most destinations in 5 business days. Tracked and insured with DHL or FedEx.
PERSONALIZATION
Every MAHI is handmade to order - personalize our items with a name or initials for yourself or a loved one.
Related Products
Our Values
We make sure all of our workers are paid a fair wage and that working conditions are of the highest standard. We focus on responsible, sustainable leather production and support the Frank Water Charity with every purchase.
Handmade to Order
We only use ECO Leather and the tanning process, carried out in our own tannery, is entirely chrome-free and conforms to strict pollution regulations.
Got Questions?
Get in touch with our team with questions about ordering.