COVID-19 Shipping Update
COVID-19 Update: Our workshop resumed production 18-May. Please expect delays to processing and shipping times due to safety measures. More details to follow.
All orders that are not in production are fully refundable - please contact us if you would like to cancel your order.
For added piece of mind, MAHI offer's offer a 1 year warranty as well as a 30-day money back guarantee on all non-personalised orders. View our Returns & Warranty cover here.
Standard Shipping Times (non COVID-19)
Orders are shipped by DHL (tracked and insured). You can expect to receive your order within 4-5 business days from ordering.
UNITED STATES & CANADA
US & Canadian customers should expect to receive their MAHI within 4-6 business days.
AUSTRALIA
Australian customers should expect to receive the MAHI within 4-6 business days.
UK & EUROPE
UK and European customers should expect to receive their MAHI within 5 business days. Customers in this region will be charged a VAT surcharge at checkout to cover the cost of duties and taxes.
REST OF WORLD
MAHI ships globally and even remote parts of the world are reachable within 10 business days.
* Please note that the timeframes posted above are indicative only, remote parts of Europe and North America may be subject to delays.
LATE DELIVERY
In the event of a late delivery, MAHI will do all it can to get your package delivered to you as quickly as possible. However, unless your order is dispatched late, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.
IMPORT DUTY & SALES TAX
For US customers, the value of shipment of merchandise imported by one person on one day exempt from duties and taxes is $800.
For Australian customers, goods under AUD1,000 are exempt from duties, taxes and charges.
For Non-EU customers, shipments may be subjected to import fees and taxes due on arrival. This can vary from country to country so please contact your local tax authorities for more information.
For EU customers, we are obliged to charge 20% VAT on products and this is reflected in the total price at checkout (UK is charged at 10% VAT). If you are charged additional import tax, please get in touch. Please be aware bulk orders may incur additional import tax, so please contact your local customs office.
MAHI does not accept responsibility for local import or sales taxes. For more information, please contact your local customs/tax authority.
Please take special note for bulk orders likely to exceed these thresholds.