Free worldwide shipping on orders over $100 (DHL Fully Tracked & Insured).
CHRISTMAS EXTENDED RETURNS PERIOD:
We are extending our returns period over the festive season until the 25th of January 2019.
Expect to receive your order within 4-5 business days.
We offer a 30-day money back or replacement guarantee on all orders as well as a 1 year warranty.
Expected delivery times are based on typical delivery windows experienced by actual customers of MAHI Leather. They are not guarantees.
In the event of a late delivery, MAHI will do all it can to get your package delivered to you as quickly as possible. However, unless your order is dispatched late, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.
UNITED STATES & CANADA
US & Canadian customers should expect to receive their MAHI within 4-6 business days.
AUSTRALIA
Australian customers should expect to receive the MAHI within 4-6 business days.
UK & EUROPE
UK and European customers should expect to receive their MAHI within 5 business days. Customers in this region will be charged a VAT surcharge at checkout to cover the cost of duties and taxes.
REST OF WORLD
MAHI ships globally and even remote parts of the world are reachable within 10 business days.
* please note that the timeframes posted above are indicative only, remote parts of Europe and North America may be subject to delays.
RETURNS POLICY
MAHI offers a full refund on all items returned in their original packaging and condition within 30 days of receipt. Please note that we do not cover the cost of posting items back to us.
HOW DO I RETURN AN ITEM?
If you’ve received an incorrect or faulty item or would like to return your order for any other reason, MAHI can offer a replacement, exchange, or a full refund within 30 days of receipt.
Please notify us by email at contact@mahileather.com with your order number and we will email you your nearest returns address. If your item is faulty, please include pictures clearly showing the fault.
Personalised Orders: Unfortunately MAHI does not offer refunds or exchanges on personalised orders. Where the bag is found to be faulty it will be replaced at no charge.
IMPORT DUTY & SALES TAX
For US customers, the value of shipment of merchandise imported by one person on one day exempt from duties and taxes is $800.
For Australian customers, goods under AUD1,000 are exempt from duties, taxes and charges.
For Non-EU customers, shipments may be subjected to import fees and taxes due on arrival. This can vary from country to country so please contact your local tax authorities for more information.
For EU customers, we are obliged to charge 20% VAT on products and this is reflected in the total price at checkout (UK is charged at 10% VAT). If you are charged additional import tax, please get in touch. Please be aware bulk orders may incur additional import tax, so please contact your local customs office.
MAHI does not accept responsibility for local import or sales taxes. For more information, please contact your local customs/tax authority.
Please take special note for bulk orders likely to exceed these thresholds.
