COVID-19 Shipping Update

DELAYS: Please be aware that due to heavy backlog, shipments are currently being delayed by approx 8-10 days. If you are unsure on how this impacts your region please add the delays to the shipping times below. This does not impact order processing times. If you would like an update on your order please use our live chat. 

COVID-19: The below transit times are based on recent orders. Transit times are subject to change and may be impacted by issues in your region. All shipments are sent via DHL or Fedex (fully tracked & insured). 

Order Processing Times: 2-3 business days

Current Transit Times:

UK: 3-5 business days although additional delays may occur due to recent border closures. 

Europe: 3-5 business days.

USA & Canada: 3-5 business days.

Australasia: 7 business days.

Rest of World: 15-25 business days.

All orders that are not in production are fully refundable - please contact us if you would like to cancel your order. 

For added piece of mind, MAHI offer's offer a 1 year warranty as well as a 30-day money back guarantee on all non-personalised orders. View our Returns & Warranty cover here.

 

Standard Shipping Times (non COVID-19)

Orders are shipped by DHL (tracked and insured). You can expect to receive your order within 4-5 business days from ordering.

UNITED STATES & CANADA

US & Canadian customers should expect to receive their MAHI within 4-6 business days.

AUSTRALIA

Australian customers should expect to receive the MAHI within 4-6 business days.

UK & EUROPE

UK and European customers should expect to receive their MAHI within 5 business days. Customers in this region will be charged a VAT surcharge at checkout to cover the cost of duties and taxes. 

REST OF WORLD

MAHI ships globally and even remote parts of the world are reachable within 10 business days.

* Please note that the timeframes posted above are indicative only, remote parts of Europe and North America may be subject to delays. 

LATE DELIVERY

In the event of a late delivery, MAHI will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.

IMPORT DUTY & SALES TAX

MAHI does not accept responsibility for local import or sales taxes. For more information, please contact your local customs/tax authority.