Handmade with Premium Leather.
MAHI is rated as 'Excellent' on Trustpilot.
The Classic Backpack & Wash Bag Gift Set comes with a discount on single list prices as well as free internal embroidery (wash bag only), 2 for 1 on external embroidery and free shipping! Delivered to international destinations within 5 business days.
Every MAHI is handmade to order with premium full grain leather and comes with a 1 year warranty on straps, buckles and hardware.
*** INTERNAL EMBROIDERY: Internal embroidery is only available on the wash bag (max: 50 characters). Please specify your choice of internal embroidery in the order notes. ***
The Classic Backpack (view individual listing)
- Materials: 100% full grain leather exterior. 100% cotton lining interior.
Dimensions: L28cm x H44cm x D14cm.
Extendable Back Straps: L37cm-70cm.
- Hardware: Brass fittings and robust YKK zippers.
- Features: Extendable back straps, front zip pocket, internal zip pocket, two internal compartments.
The Classic Wash Bag (view individual listing)
- Materials: 100% full grain leather exterior and a waterproof nylon lining interior.
- Dimensions: L25cm x H9cm x W12cm
- Hardware: Brass fittings and YKK zippers.
- Features: Wrist wrap (18cm), internal pocket and exterior brass hook/keyring.
DELAYS: Please be aware that due to heavy backlog, shipments are currently being delayed by approx 8-10 days. If you are unsure on how this impacts your region please add the delays to the shipping times below. This does not impact order processing times. If you would like an update on your order please use our live chat.
COVID-19: The below transit times are based on recent orders. Transit times are subject to change and may be impacted by issues in your region. All shipments are sent via DHL or Fedex (fully tracked & insured).
Order Processing Times: 2-3 business days
Current Transit Times:
UK: 3-5 business days although additional delays may occur due to recent border closures.
Europe: 3-5 business days.
USA & Canada: 3-5 business days.
Australasia: 7 business days.
Rest of World: 15-25 business days.
All orders that are not in production are fully refundable - please contact us if you would like to cancel your order.
For added piece of mind, MAHI offer's offer a 1 year warranty as well as a 30-day money back guarantee on all non-personalised orders. View our Returns & Warranty cover here.
Standard Shipping Times (non COVID-19)
Orders are shipped by DHL (tracked and insured). You can expect to receive your order within 4-5 business days from ordering.
UNITED STATES & CANADA
US & Canadian customers should expect to receive their MAHI within 4-6 business days.
Australian customers should expect to receive the MAHI within 4-6 business days.
UK & EUROPE
UK and European customers should expect to receive their MAHI within 5 business days. Customers in this region will be charged a VAT surcharge at checkout to cover the cost of duties and taxes.
REST OF WORLD
MAHI ships globally and even remote parts of the world are reachable within 10 business days.
* Please note that the timeframes posted above are indicative only, remote parts of Europe and North America may be subject to delays.
In the event of a late delivery, MAHI will do all it can to get your package delivered to you as quickly as possible. However, we cannot accept responsibility or offer refunds for delays in shipments that are the result of delays that are the fault of our couriers (DHL & FedEx) or a result of customs clearance delays.
IMPORT DUTY & SALES TAX
MAHI does not accept responsibility for local import or sales taxes. For more information, please contact your local customs/tax authority.
- Broken straps or grab handles
- Tears to the external leather structure (caused by normal usage)
- Hardware defects (broken zips, buckles or press studs)
WHAT WE DO NOT COVER:
- General wear and tear or accidental damage
- Disregard of product care instructions or water damage
- Alterations made to the product by a third party
- Natural ageing process of the leather or material, such as patination, scratches and burnishing
HOW TO MAKE A WARRANTY CLAIM:
- Send us an email with photos detailing the fault
- Please include details of your order
- Including the vendor and date of purchase
- We’ll get back to you within 24 hours
* Our 1 Year Warrant applies to orders dated from October 18 onwards. All warranty claims are assessed on a case by case basis
- Christmas: During the Christmas period MAHI extends our usual 30 day returns window to 25-Jan on all orders placed on or before 14-Nov
- MAHI does not offer refunds or exchanges on personalised orders. Where the bag is found to be faulty it will be replaced at no charge
If you would like to return an item please notify us by email at firstname.lastname@example.org
Please note that MAHI does not cover the costs of shipping returned items